Is your helpdesk UK-based?

Yes, our helpdesk is UK-based and staffed by professional operators trained in FM triage.

What is your typical emergency response time?

Typical response times are 2-4 hours depending on the location and criticality of the incident.

24/7Out-of-HoursFMSupport

Reliable out-of-hours maintenance and emergency response ensuring your facility is protected 365 days a year.

Request Proposal

24/7/365

Availability

60min

Avg Callback

100%

Live Answer

Coverage

Round-the-Clock Resilience

Building failures don't just happen during business hours. Our dedicated out-of-hours support provides a seamless transition from your daytime operations to our 24/7 helpdesk and mobile engineering teams.

We provide a single point of contact for all facilities emergencies, security issues, and critical system failures, ensuring your building remains secure and functional no matter the time of day.

Service Components

Helpdesk Services

24/7 live call answering, emergency job dispatching, and critical incident logging.

Emergency Trades

Emergency electricians, plumbers, HVAC specialists, locksmiths, and fire system technicians.

Risks of Non-Compliance

Key Risks

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Safety Critical Failures: Loss of power, fire system faults, and floods require immediate response regardless of the hour. Delayed action increases safety risks and financial loss.

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Security Breaches: Damage to doors, windows, or security systems overnight leaves your property vulnerable. 24/7 support ensures temporary secures and permanent repairs.

How EntireFM Delivers

Truly 24/7 live helpdesk operation
National network of emergency engineers
Guaranteed response times (SLAs)
Single point of contact for all trades
Integrated digital incident management
Peace of mind for property managers

Frequently Asked Questions

Discuss Your Requirements

Talk to our team about your facilities management needs.