02 / Tender Document PreviewLive Markdown
# INVITATION TO TENDER (ITT) / REQUEST FOR PROPOSAL (RFP)
## Facilities Management & Maintenance Services Specification
**Client Organisation:** Acme Commercial Properties
**Property Sector:** Commercial Multi-Tenant Offices
**Portfolio Scale:** 3 Sites (65,000 sq ft)
**Locations:** London, Manchester & Leeds
**Contract Duration:** 3 Years (36 Months)
**Target Mobilisation Date:** Q4 2026
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### 1. Executive Summary & Objective
Acme Commercial Properties invites formal proposals from established Facilities Management providers to deliver high-quality, fully compliant maintenance and technical management services across our commercial property portfolio.
**Primary Objectives:**
- Establish single-point accountability for statutory compliance.
- Modernise digital reporting via live CAFM systems.
- Address current contract pain points: "Uncoordinated subcontractors, fragmented compliance records, and lack of real-time CAFM reporting.".
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### 2. Required Scope of Services
The appointed contractor shall be responsible for delivering:
1. **Mechanical & Electrical (M&E) Maintenance**
2. **HVAC, Chiller & Air Conditioning Servicing**
3. **Statutory Compliance Testing (EICR, Fire, Gas, Water)**
4. **24/7/365 Emergency Reactive Helpdesk Cover**
5. **CAFM & Digital Portal Asset Tracking**
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### 3. Service Level Agreement (SLA) & Response Requirements
- **Emergency Breakdown Response:** 2-hour emergency response / 24-hour routine
- **Statutory Logbook Delivery:** 100% cloud-accessible digital compliance certification within 48 hours of visit.
- **Helpdesk Operations:** 24/7 UK-based call answering and ticket tracking.
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### 4. Submission & Contact Guidelines
Proposals should include company accreditations (ISO 9001/14001/45001, SafeContractor, BESA), sample SFG20 asset schedules, and a transparent fixed annual fee structure.
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