Legal, Data & Governance Centre
The authoritative legal, privacy, technology ethics, and compliance framework governing EntireFM operations, client contracts, contractor networks, and digital CAFM platforms.
Using EntireFM
Terms governing use of the EntireFM public website, digital tools, acceptable portal use, and digital accessibility commitments.
Website Terms of Use
Terms and conditions governing public access to the EntireFM website, interactive FM calculators, guides, and digital planning tools.
Acceptable Use Policy
Security rules, credential standards, and behavioral requirements for clients, contractors, and engineers accessing the EntireFM CAFM portals and APIs.
Digital Accessibility Statement
Audited accessibility commitments for EntireFM digital portals, tools, and websites aligned with WCAG 2.2 Level AA guidelines.
Privacy & Data Protection
How EntireFM processes personal data, manages B2B contact intelligence, cookies, client data processing (Article 28 DPA), and data subject rights.
Privacy Notice
Comprehensive UK GDPR, DPA 2018, and PECR privacy notice explaining how EntireFM collects, uses, protects, and respects personal information across all FM services, B2B marketing, and digital platforms.
Cookies & Storage Policy
Clear breakdown of cookie, session storage, and local storage technologies used on the EntireFM website in compliance with PECR and UK GDPR.
Data Protection & Governance Framework
Internal governance standards, accountability measures, data classification, breach management protocols, and technical controls enforced across EntireFM operations.
Data Protection Complaints Procedure
Formal electronic complaints mechanism and statutory procedure for raising data privacy, marketing opt-out, or Subject Access Request concerns.
Data Processing Agreement (UK GDPR Art 28)
Statutory Data Processing Agreement (DPA) incorporating UK GDPR Article 28 terms where EntireFM processes building occupant and client personal data on behalf of commercial property clients.
Authorized Subprocessors Register
Transparent public register of third-party cloud infrastructure, database, communication, and analytics providers authorised to process data across EntireFM systems.
Information Security & Trust Overview
High-level security overview covering database encryption, role-based access controls, tenant isolation, automated backups, and vulnerability management.
Artificial Intelligence & Technology
Governance of AI-assisted CAFM workflows, predictive maintenance models, human-in-the-loop oversight, and automated processing disclosures.
Responsible AI & Technology Governance
Authoritative transparency statement governing AI-assisted CAFM workflows, predictive maintenance models, human-in-the-loop safeguards, and automated processing rights.
Corporate & Regulatory Disclosures
Statutory company information, Companies Act disclosures, regulatory references, insurance details, and official governance contacts.
Clients & Commercial Terms
Commercial facilities management service terms, billing schedules, quote agreements, and formal complaints procedures.
Standard Terms of Business
Core commercial terms governing facilities management services, planned preventative maintenance (PPM), reactive engineering, statutory compliance, and CAFM technology delivery.
Commercial Complaints Handling Procedure
Structured procedure for commercial clients to raise operational, billing, or SLA service concerns, with defined escalation paths and executive review.
Contractors & Supply Chain
Framework agreements, work order execution terms, trade contractor compliance standards, and ethical supplier codes of practice.
Contractor Network Framework Agreement
Legal, operational, and commercial terms governing independent trade contractors, specialist engineering firms, and approved supply chain partners within the EntireFM network.
Work Order Execution Terms
Binding conditions incorporated into each individual work order dispatched to trade contractors and mobile engineers.
Contractor Code of Conduct
Professional conduct, site etiquette, customer care, safeguarding, and safety standards required of all contractor personnel attending client estates.
Supplier Code of Conduct
Ethical sourcing, fair labour standards, environmental compliance, and anti-corruption requirements for suppliers and material vendors.
Governance, Ethics & Conduct
Corporate ethics, Modern Slavery transparency, anti-bribery standards, public interest whistleblowing, and equality commitments.
Modern Slavery & Human Trafficking Statement
Voluntary corporate statement and anti-slavery policy establishing our commitment to preventing modern slavery and human trafficking across all FM supply chains.
Anti-Bribery & Corruption Policy
Corporate compliance framework under the Bribery Act 2010 prohibiting bribes, kickbacks, facilitation payments, and improper corporate hospitality.
Whistleblowing & Speak-Up Policy
Confidential reporting procedure protecting employees, contractors, and suppliers who make public interest disclosures under the Public Interest Disclosure Act 1998.
Equality, Diversity & Inclusion Policy
Commitment to equal opportunity, non-discrimination under the Equality Act 2010, fair treatment in contractor selection, and inclusive workplace practices.
Safety & Sustainability
Statutory health and safety management (HASAWA 1974 / CDM 2015), environmental stewardship, carbon reduction, and waste compliance.
Health, Safety & Welfare Policy
Corporate policy statement, organisation, and arrangements under the Health and Safety at Work etc. Act 1974, CDM 2015, and Asbestos Regulations.
Environmental & Sustainability Policy
Operational environmental principles governing energy optimization, carbon reduction, F-Gas refrigerant recovery, circular maintenance, and statutory waste management.