24/7/365 FM Across High-Traffic Commercial Sites
Motorway Services Operator — UK-wide
01. The Challenge
Motorway services sites operate around the clock with zero tolerance for downtime on critical systems. The client needed a single integrated FM provider capable of covering all hard and soft services across multiple high-footfall locations with stringent SLAs.
02. The Solution
EntireFM implemented a fully integrated TFM (total facilities management) solution covering M&E maintenance, HVAC, fire safety, commercial cleaning, security patrols, and grounds maintenance. Our national engineer network ensured guaranteed response times and our helpdesk handled over 400 reactive jobs per month across the portfolio.
03. The Results
- 400+ reactive jobs per month managed with 96% SLA compliance
- Consolidated FM spend reduced overall costs by 22% versus previous multi-supplier model
- Zero critical compliance failures across all regulatory audits
- Contract renewed at end of term with scope extended to additional sites
"Managing a motorway services estate needs an FM partner who truly understands 24/7 operations. EntireFM deliver that every day."
Head of Property, Motorway Services Group