Professional Role GuideSenior
FM Contract Manager
Typical UK Salary Range
£48,000 – £68,000 + Car Allowance
Commercial facilities services provider benchmarks (Hard & Soft FM total contract management).
Role Overview
Specialised role on either the service provider side or managing agent side, responsible for running specific commercial FM service contracts, driving margin, managing SLAs, and delivering client partnership value.
Typical Responsibilities
- P&L performance management for designated single or multi-site commercial contracts.
- Leading monthly client contract review meetings, presenting performance data, and handling variations.
- Managing site-based facilities managers, engineering supervisors, and mobile technical resources.
- Ensuring operational delivery matches contracted scopes of work without scope creep or unbilled remedial work.
Technical Knowledge
- •Understanding of Hard FM maintenance frequencies (SFG20), remedial quoting, and reactive call-out processes.
Commercial Knowledge
- •Contract drafting, pain/gain share mechanisms, financial forecasting, and margin protection.
Statutory Compliance Duties
- •Assuring client that all statutory testing has been executed within contract SLA and uploaded to the client CAFM.
Typical Progression Routes
Target Next StepSenior Account Manager
Target Next StepRegional Operations Director
Target Next StepCommercial Director